Shipping & Returns Policy

Conscious Cart LLC
Effective Date: 2025

US Domestic Shipping Policy

— Orders are processed as received and timing can vary, but will be reviewed and fulfilled as timely as possible.

— Shipping times depend on the selected carrier and location.

— Conscious Cart is not responsible for delays caused by carriers, incorrect addresses, or unforeseen circumstances.

Third‑Party Product Disclaimer  

We ship both in‑house TheCheekyClean® products and products from external brands.  

While we guarantee accurate fulfillment, Conscious Cart is not responsible for the formulation, performance, or manufacturing quality of third‑party items.  

All product‑related concerns for non‑TheCheekyClean items must be directed to the brand manufacturer.

Lost, Missing, or Damaged Packages  

If your product does not arrive or arrives with clear, significant damage, you may request a refund.  

To qualify, you must provide:  

- Order number  

- Photo evidence (for damages)  

- Written claim within 7 days of delivery

No Returns  

We do not accept returns for any reason, including:  

- Dissatisfaction  

- Change of mind  

- Opened or unopened product

No Free Replacements  

If there is an issue receiving your shipment, Conscious Cart does not offer free replacement products.  

Refund‑only resolution applies where applicable. 

TheCheekyClean Product Rights  

All TheCheekyClean® formulations, packaging, and intellectual property remain the sole property of Conscious Cart LLC and Thacker Holdings LLC.

Repackaging, resale, or distribution without permission is prohibited.

Incorrect Shipping Information  

Customers are responsible for ensuring shipping details are accurate. Conscious Cart is not responsible for lost packages caused by incorrect addresses.

Managing Subscriptions

Customers who buy subscription products can view and manage their subscriptions from their customer account. After logging in, click My account, and then Subscriptions.

All subscriptions are listed in the Subscriptions section. Customers can click a subscription to view its details, including:

  • The next order date

  • Product price (excluding shipping and taxes)

  • Subscription frequency

  • Order history

  • Saved billing and shipping information

To cancel your subscription, click Cancel Subscription. Customers can't delay subscription renewals, but we can do it for you. 

To update your payment information or change your billing address, click Payment method, and then Add new payment method.

Contact  

For damaged or missing shipment claims, contact shop@consciouscart.com.