PREORDER pOLICIES

11. Product Availability and Estimated Timelines

From time to time, Conscious Cart LLC (“Company,” “we,” “us,” or “our”) may offer certain products for sale before they are manufactured or available in our standard inventory fulfillment centers (“Preorder Items”).

• Any dates, windows, or timeframes provided on the product page for Preorder Items (including, but not limited to, the estimated availability window of October 20, 2026 – October 30, 2026 for Collagen by TheCheekyClean) are approximate estimations only.

• Estimated in-stock and shipping windows are subject to change without notice due to manufacturing delays, raw ingredient sourcing bottlenecks, transit delays, or third-party logistics complications.

• Company does not guarantee delivery by any specific date, and you acknowledge that the actual shipment date may differ materially from the initial estimate. Company shall not be liable for any damages, losses, or costs arising out of or related to fulfillment delays of Preorder Items.

12. Billing, Authorized Charges, and Subscriptions

By purchasing a Preorder Item, you expressly authorize Company to capture and process payment at the time your order is submitted checkout.

• One-Time Purchases: Your designated payment method will be billed for the full transaction total (including applicable taxes and shipping fees) immediately upon order placement to secure your inventory allocation.

• Preorder Subscriptions:

  If you elect to purchase a Preorder Item via our subscription service (“Subscribe & Save”):

  • Your initial payment at checkout will be captured immediately to reserve your position in the upcoming product batch.

  • Your selected recurring delivery cadence (e.g., every 5, 6, 7, or 8 weeks) will not activate, and your payment method will not be subsequently charged, until the initial Preorder Item has been formally processed and shipped from our fulfillment center.

  • Following the first shipment, standard subscription terms apply, and subsequent recurring orders will automatically charge and ship according to your selected frequency until cancelled by you.

13. Mixed-Cart Shipments

If an order contains a combination of currently in-stock products and Preorder Items, Company will automatically split the order into separate shipments.

• Any in-stock products will be processed and shipped immediately according to our standard fulfillment timelines.

• The Preorder Items will be held and shipped separately as a secondary package once they become available in our inventory.

• Unless explicitly stated otherwise at checkout, you will not incur additional shipping or handling fees for split shipments resulting from a mixed cart containing a Preorder Item.

14. Preorder Modifications, Cancellations, and Refunds

You retain the right to cancel your Preorder Item reservation and receive a full refund to your original payment method at any time prior to the order entering our final packaging, fulfillment, or shipping processes.

• To request an address modification, order update, or cancellation, you must email your name and order number to shop@consciouscart.com.

• Once a Preorder Item has shipped or entered the active shipping queue, it can no longer be modified or cancelled. Shipped Preorder Items are subject to our standard Return and Refund Policy.

15. Inventory Limitations and Company Cancellation Rights

Due to our stringent quality, batch testing, and ethical sourcing standards (including verified grass-fed, wild-caught, and pasture-raised criteria), raw ingredient batches may occasionally fail to meet our manufacturing benchmarks. Company reserves the right, in its sole discretion, to cancel any preorder transaction at any time if inventory limitations or sourcing failures occur. If Company cancels a preorder due to an inability to fulfill the item, we will notify you via email and issue a 100% full refund to your original payment method.